Technical Services Engineer H/F - 91

L'entreprise

We connect the world, We connect People.

Avec plus de 800 000 km de systèmes sous-marin optiques déployés dans le monde, chez Alcatel Submarine Networks, carrière rime avec aventure, et quotidien avec innovation. Grâce à la synergie de nos équipes, nous concevons des solutions innovantes de haute technologie et développons des savoir-faire d'exception. Nous rejoindre c'est faire partie d'un collectif, nous rejoindre c'est connecter le monde avec nous ! Alors, êtes-vous prêt pour l'aventure ?Description du poste

Alcatel Submarine Networks is a fully integrated company covering all components and activities - research, engineering, manufacturing, installation, support - offering customized and optimized turnkey solutions to connect continent, people & datacenters with undersea communication systems.

The Technical Support Engineer is a position within the Services Directorate that oversees the project management in terms of support of worldwide optical submarine cables during the 25 years of the exploitation phase.

The primary mission is initially to provide support to our end customers to meet our contractual commitments. In a second step the position could BE balanced between support and project management.

Responsibilities
- Ensure the resolution of level 2 & 3 technical requests reported by our customers
- Participate to duty weeks (24h/7d) on regular basis
- Participate to worldwide on-site interventions as part of preventive or curative missions (short duration)
- Interact with other ASN Departments for the call resolution and project management
- Participate to regular Customer meetings (remotely or at customer premises)
- Project Management with regular report, network evolution follow-up, deficiencies...